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Privacy

Privacy Policy

What we collect, why, and the choices you have. The summary comes first; the full policy follows.

This text is a draft. It is being reviewed by a lawyer before Knowzone launches, and may change.

In short

  • We never sell your data and there are no ads in lessons.
  • We use your data to run Knowzone and personalise your learning.
  • Your material isn’t used to train AI unless you turn that on.
  • You can download or delete your data at any time in Settings.

1. About this policy

This policy explains what personal data Knowzone collects, why, and your rights under the Nigeria Data Protection Act 2023 (NDPA) and other laws that apply to you.

2. What we collect

We collect:

  • Account details: name, email, password (stored securely, never in plain text), sign-in method
  • Profile and learning preferences: class, subjects, goals, exam dates, language
  • Your content: notes, files, questions and the study material made from them
  • Learning activity: lessons, quizzes, scores, XP, streaks and time spent
  • Payments: plan, amount and status. Card details are handled by Flutterwave or the app store; we never see full card numbers
  • Device and session information: device type, app version and approximate sign-in location, to keep your account secure
  • Messages you send us: support tickets, bug reports, feedback and reports

3. How we use it

We use your data to:

  • Provide Knowzone and generate your study material
  • Personalise recommendations, revision and reminders
  • Keep accounts and the community safe, including moderation
  • Process payments and provide receipts
  • Answer support requests and fix problems
  • Improve the product using statistics that don’t identify you

4. AI processing

To generate study material and tutor answers, the relevant text is sent to our AI provider (OpenAI) for processing. It is not used to train their models.

Your content is only used to improve Knowzone’s own AI features if you turn on “Help improve Knowzone AI” in Settings → Privacy. It’s off by default, and you can turn it off at any time.

5. Who we share it with

We share data only with service providers who help us run Knowzone (hosting, AI processing, payments, email) under contracts that protect it, with your teacher if you join their class (your progress on their assignments), and when the law requires it. We never sell personal data.

Some course lessons include videos from YouTube, which play in YouTube’s own player. Knowzone uses YouTube API Services to find these videos. By watching them you agree to YouTube’s Terms of Service (youtube.com/t/terms), and Google’s Privacy Policy (policies.google.com/privacy) applies to what YouTube collects.

6. Children and young people

Many of our users are students. Users under 13 need a parent’s or guardian’s permission. Leaderboards show first names and initials only, and you can hide yourself from them. Parents can contact us to review or delete their child’s data.

7. How long we keep it

We keep your data while your account is open. When you delete your account, we remove your personal data after the 14-day grace period, except records we must keep by law (such as payment records).

8. Your rights

You can:

  • Access and download your data (Settings → Download my data)
  • Correct your details (Settings → Edit profile)
  • Delete your account (Settings → Delete account)
  • Object to or withdraw consent for optional processing, such as AI improvement or marketing
  • Complain to the Nigeria Data Protection Commission (NDPC)

9. Security

We protect your data with encryption in transit, secure password storage and access controls. You can see and sign out devices in Settings → Devices.

10. Contact

For privacy questions or requests, use Help → Contact support in the app and choose “Account and privacy”.

Joining the waitlist

When you join the waitlist on this website we collect your name and email address; whether you’re a student, parent, teacher or school, what you’re preparing for and your country, if you tell us; and where you heard about us, if you came from a shared link.

We use them only to tell you when Knowzone launches, send you launch news, and understand who is waiting so we build the right things first. We don’t sell them or share them with advertisers, and we keep them until Knowzone launches and we’ve invited you in, or until you ask us to remove you. They are stored in Knowzone’s database (hosted by Supabase).

Every email we send explains how to leave the list. You can also reply to any of them, or email info@knowzoneai.com, and we’ll delete your details.

Last updated: 18 October 2026.